FPT ARTICLE

FPT Recognized with AI & Machine Learning Innovation Award at InsurInnovator Connect Asia Awards 2026

FPT has been honored with the AI and Machine learning innovation Award at the InsurInnovator Connect Asia Awards 2026, recognizing its work in helping insurers modernize core operations with embedded AI and intelligent automation at enterprise scale.

iSuite: An Intelligent Digital Insurance Platform

As an AI-first company, FPT integrates artificial intelligence across its global services and industry platforms. In insurance, this is delivered through iSuite, an end to end digital insurance platform designed to modernize the value chain from customer onboarding and underwriting to policy administration, agent management, claims processing, and customer engagement. Built on a cloud-native, microservices architecture, iSuite supports scalable deployment across life, health, and general insurance products in multi market environments.

AI inside the workflow

iSuite embeds AI directly into operational workflows rather than treating it as an add on. Machine learning supports underwriting risk assessment, fraud detection, lapse prediction, and claims decision support. Intelligent document processing, powered by AI based OCR, automates extraction and validation of policy and claims documents to reduce manual work and improve accuracy. A hybrid automated decisioning framework combines machine learning with configurable rule engines, enabling higher straight-through processing while maintaining governance, transparency, and auditability required in regulated markets.

Proof in production

In large scale production environments serving millions of policyholders across multiple markets, iSuite and FPT's AI driven solutions have delivered measurable outcomes. Reported results include up to 70 percent improvement in process efficiency, up to 30 percent reduction in operational costs in selected scenarios, increased underwriting and claims straight-through processing, and claims turnaround time reduced from days to minutes for qualified cases. These gains also support stronger agent productivity and better customer experience through AI enabled digital channels.

Designed to scale with control

FPT's insurance transformation capability is reinforced by FlexiPT, an AI evolutionary platform, which provides secure architecture, reusable AI components, and governance standards to support responsible and scalable adoption. Supported by AI factories with advanced GPU infrastructure and a global AI augmented workforce, FPT aims to ensure consistent delivery quality across markets from model development to deployment and operations. iSuite is designed as an open platform with API based integration, enabling connectivity with core insurance systems and partner ecosystems such as bancassurance, hospitals, payment providers, and digital distribution channels. Through structured co innovation programs, FPT works with insurers to align AI models and automation design with business priorities, operational realities, and regulatory expectations.

The IIC Asia 2026 recognition further solidifies FPT's focus on practical AI innovation that is measurable in production, deployable across markets, and grounded in responsible governance for long-term insurance transformation.

About FPT

FPT Corporation (FPT) is a globally leading technology and IT services provider headquartered in Vietnam and operates in three core sectors: Technology, Telecommunications, and Education. Over more than three decades, FPT has consistently delivered impactful solutions to millions of individuals and tens of thousands of organizations worldwide. As an AI first company, FPT is committed to elevating Vietnam's position on the global tech map and delivering world class AI enabled solutions for global enterprises: FPT focuses on three critical transformations: Digital Transformation, Intelligence Transformation, and Green Transformation. In 2025, FPT reported a total revenue of USD 2.66 billion and a workforce of over 54,000 employees across its core businesses.

For more information about FPT's global IT services, please visit https://fptsoftware.com.

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