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中国保险业目前进入了黄金发展期，国内消费者的消费能力日益增长，购买保险的意识和意愿也极大增强，但保险业中企业与用户之间的沟通鸿沟却一直存在。
一方面，保险销售渠道数字化、移动化在冲击着传统市场；另一方面，保险业务的增长不仅促使保险客服人员数量激增、成本扩大，保险公司作为沟通密集型企业，对保险从业人员的专业素质也提出了更高的要求。
China's insurance industry has entered the golden period of development. The consumption capacity of domestic consumers is increasing, and the awareness and willingness to be insured is also greatly enhanced. However, the communication gap between insurance companies and customers exists for a long time.
On one hand, digital and mobile channels are impacting traditional markets,on the other hand, the increase of insurance business promotes insurance customer service staff and cost. Besides, insurance companies, as communication intensive enterprises, put forward higher requirements on professional quality.
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如何搭建起保险公司与客户沟通的桥梁，化解沟通障碍，在保证产品销量的同时又提高了客户忠诚度呢？在科技的发展下，AI保险机器人，应运而生。
How to build a bridge of communication between insurance companies andcustomersdissolving the communication barriers? How to improvecustomer loyalty while ensuring the sales? Under the development of science and technology, the AI insurance bot came into being.
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一家高速成长的创新型人工智能公司（智言科技）在今年1月落下帷幕的2018中国保险科技创新国际峰会上初露锋芒，向保险行业的从业者介绍了智能机器人与保险结合带来的无限可能。其创始人周柳阳博士毕业于香港城市大学，获CGI2014最佳学生论文，并且是深圳高层次孔雀人才，是名副其实的“学霸”。他也带领着一个学霸团队研发了智言科技独一无二的AI保险机器人。
A fast-growing innovative artificial intelligent company (Webot Technology) began to display its talent on the scene of Insurtech Innovation Congress China 2018 in January. Dr. Leo Zhou, founder and CEO of this company, showed the infinite potential once AI Bot is combined with insurance. Leo graduated from City University of Hong Kong and is also the CGI2014 Best Student Paper Award winnerand a talent of Shenzhen Peacock Plan. It can be said that he is a“Super Scholar”. He also led a “Super Scholar Team”and developed a unique AI insurance bot.
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AI机器人优势 Advantage of AI Bot
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人类优势Advantage of Human |
| ♦自主学习 Independent Learning |
♦考察审核 Supervision and Review |
| ♦情景推荐 Scene Recommendation |
♦团队管理 Team Management |
| ♦代替人力 Save Manpower |
♦情感激励Emotional Incentive |
| ♦智能辅助Intelligent Assistance |
♦个性服务 Personalized Service |
简单环境下规模化和标准化自主学习的AI机器人与人类协同协作，能大幅降低企业的内外沟通成本，提升服务效率，降低运营成本。人类占据了情感化、创造力、个性化的优势，也不用有未来保险销售完全被机器人取代的惶恐，形成协同协作互补。
Cost can be saved by cooperation between AI Bot and human, which can significantly improve the efficiency. Human beings have the advantages of emotion, creativity and personalization but no fear that in the future, insurance sales will be replaced by robots.
演讲话题：AI保险机器人，打开保险销售新篇章
Keynote Speech: AI Bot –New Chapter in Insurance Sales
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更多关于此话题内容，欢迎来到2018年第三届中国保险业创新国际峰会暨颁奖典礼（4月9-10日|上海）的大会现场，与智言科技的创始人&首席执行官周柳阳博士共同探讨。一个行业若想常青，必须不断提出新问题，寻找新的解决方法，保险行业亦如此。智言科技将一直专注于开发更优的人工智能解决方案，将大数据变为大知识，为企业节省成本，创造价值。
For m Information about this topic, welcome to 3rd Insurance Innovation Congress & Awards China 2018 (April 9 -10th | Shanghai), discussing with Dr. Leo Zhou. If an industry wants to be evergreen, it must continue to put forward new problems and find new solutions. WebotTechnology will always focus on developing better AI solutions, transforming big data to big knowledge, saving cost while creating value. |
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