In the value chain of insurance companies, customer service is one of the most labor-intensive fields and is abundant of AI application.Through the AI technologies such as natural language processing, voice and image recognition, machine learning, it can help insurers to achieve 3 major goals including processing more business, solving problems quickly and saving human cost, thus meeting the requirements of continuous improvement of customer service quality.
在保险公司的价值链中，客户服务是保险公司人工作业最为密集的领域之一，同时也是人工智能应用场景最丰富的领域。通过借助自然语言处理、语音识别、图像识别、机器学习等人工智能技术，能帮助保险公司实现处理业务多、解决问题快、人力成本节省三大目标，满足客户对服务质量不断提高的要求。
China Taiping Insurance Group Ltd. is a Chinese state-owned financial and insurance group. Taiping has always attached great importance to the seamless combination of technology and business, and actively apply AI.
♦ In 2014, launched intelligent customer service robot "Taiping Xiao Dang Jia".
♦ In 2015, introduced OCR intelligent image recognition technology; launched IVR intelligent voice navigation service.
♦ In 2017, established AI Voice Lab, launched the first commercial AI voice service robot "Xiaohui".
中国太平保险集团有限责任公司，是中国保险业历史最为悠久的民族品牌之一。太平保险集团一直高度
重视科技与业务的紧密结合，积极布局人工智能。
♦ 2014年，推出智能客服机器人“太平小当家”。
♦ 2015年，引入了OCR智能影像识别技术；推出IVR智能语音导航服务。
♦ 2017年，组建人工智能语音实验室， 推出保险业第一款商用人工智能语音客服机器人“小慧”。
With the development of science and technology, the effect of AI on the customer experience and the improvement of operating efficiency has preliminarily appeared, but the traditional insurers will also face the challenges of late start of technology application, insufficient talent accumulation and regulatory restrictions. For more information about AI and insurance, we warmly welcome you to attend the2nd InsurTech Innovation Congress China 2018 (Sep. 12-14 | Shanghai) discussing together with us!
科技发展一日千里，人工智能在保险客户体验和运营效率提升等方面的应用效果已经初步显现，但传统保险公司还将面临技术应用起步晚、技术人才积累不足、监管限制等挑战。若您想探索人工智能与保险业的深度融合，欢迎来到由泽为资讯集团(SZ&W Group)主办，复旦大学保险研究所做学术指导的2018年第二届中国保险科技创新国际峰会（9月12-14日 | 上海），与众多从业者共同探讨！
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