08:00
Registration and Morning Tea
08:50
Opening and Chairman’s Welcome Address
Session 1: Charting a Path to Success in the Digital Era
09:00
Navigating the Changing Landscape: Challenges, Opportunities, and Growth for APAC Insurers
- Rapidly transforming landscape and regulatory challenges in APAC
- The road ahead for insurers and regulators
- Driver to APAC insurers’ growth
- Specific challenges, threats and opportunities
09:30
Digital Strategies: Innovating for Resilience
10:00
Panel Discussion:
Reimagine the Future of Insurance: Unlocking Success through Effective Strategies
- Characteristics of a future-proof insurer
- How will the insurance marketplace of 2030 differ from today, and what strategies should insurers adopt to maintain a competitive edge?
- Opportunities in data-driven ecosystems for insurers
- Emerging competitive digital strategies that shape the future of insurance
- How can agents and brokers thrive in a digitalized insurance industry?
- Successful ESG strategy:How climate change and nature-based risks can impact insurers?
10:40
Networking Coffee Break
Session 2: Data-Driven Organization
11:10
Promoting Data Literacy and Fostering a Data-Driven Culture
- Behavior and mindset
- How to assess information and use technology to process it
11:40
Panel Discussion:
From Digitization to Digitalization: Unleashing the Power of Data for Digital Success
- Data-driven decision making:Strategies for converting business processes to digital
- Key metrics and considerations: How and what to measure digitalization?
- Best practices for creating and sustaining data-driven commercial growth
- Digital insurance business models to innovate products, distribution channels, and customer engagement strategies
- Optimizing the insurance middle office
- Achieving digital optimization & efficiency: Leveraging analytics&AI to enhance operational performance, reduce costs, and improve overall efficiency
- Humans + high-tech drives digital transformation
12:20
Networking luncheon
Session 3: Customer Experience In the New Normal
14:00
Panel Discussion:
Cost Effective Customer Acquisition Using Digital Marketing
- How is insurance digital marketing changing?
- Data-driven marketing and advertising in insurance
- Customer data management: Keep up with the everchanging demands of customers across different channels
- Key levers for managing customer acquisition cost?
- Marketing automation tools to reduce customer acquisition cost
- How to build end-to-end measurability around digital customer acquisition?
- The future of consumer distribution:Technologies and market dynamics
14:40
Embedded Insurance: Powered by AI
- Increase reach and purchase rate
- Powered by AI/ML
- Coverage tailored to consumers’ needs
15:10
Panel Discussion:
Challenges and Risks of Digital Transformation for Customer Experience
- Building relationships in the virtual world and meeting the needs of customers
- Customer experience ecosystem and technology and digital strategies behind this
- Enhance customer experience through multi-dimensional linkage of technology, channels, products, and scenarios
- Foster a culture of well-being for customers
- How are AI and digital breakthroughs reshaping the customer experience?
- Digital customer experience solutions enabling insurance firms to operate more competitively
- Utilising new and existing data to improve the customer experience and deliver efficiencies
15:50
Networking Coffee Break
Session 4: Data Security & Compliance
16:20
Data Protection in Insurance: Compliance Requirements for the Insurance Companies
- Type of sensitive data processed by insurers
- Data breaches and compliance requirements
- Case study
16:50
Business Cases for Privacy Enhancing Technologies
- Differentially private synthetic data/secure multiparty computation/homomorphic encryption/federated learning
- Applications for privacy enhancing technologies in the Insurance domain
17:20
Applications for On-premise Data Security in the Insurance Industry
08:00
Registration and Morning Tea
08:50
Opening and Chairman’s Welcome Address
Session 5: Unlocking Business Value with Analytics & AI
09:00
Unlocking Business Value Through Data-Driven Decisions
- converting business processes to digital
- Best practices for creating and sustaining data-driven commercial growth
- Digital optimization & efficiency Powered by analytics & AI
09:30
Futures for Actuaries in the Wake of AI
- Navigating the impact of AI on actuarial profession
- Resilience in a disruptive environment
- Building future-proof skills
- Collaboration and ethical considerations
10:00
Panel Discussion:
How Analytics & AI Transform the Insurance Value Chain & Drive Sustainable Profits
- Ensure regulatory compliance while implementing analytics and AI solutions
- How to leverage data to improve underwriting, retention and claims
- Harnessing the power of digital technologies and AI, across the insurance value chain:Process digitization/data analytics&ML/blockchain/IOT/RPA
- Harness the power of analytics and to gain a competitive edge in product development, pricing, and risk management
- Key ways in which analytics and AI can improve underwriting, claims processing, and customer retention
- In what ways can the integration of analytics and AI technologies contribute to the long-term sustainability and profitability of insurance companies?
- Potential challenges and limitations
10:40
Networking coffee break
11:10
Panel Discussion:
Discover the Future of Insurance with Generative AI
- Potential of Generative AI and Large Language Models (LLM)
- How can Generative AI revolutionize the insurance industry in terms of efficiency and data
- analysis?
- Potential benefits of using Generative AI to enhance customer experiences and build trust in the insurance sector
- Ethical considerations while implementing Generative AI in operations
- How can insurers leverage Generative AI to optimize decision-making and drive innovation within the industry?
- Exploring the agent of the future: digital first, human assisted
11:40
Digital Products and Protection Policies Better Reflect the Modern Consumer
12:20
Networking Luncheon
Session 6: Digital Revolution in Underwriting and Claims
14:00
Panel Discussion:
Embracing Automation and Digitization for Streamlined Claims
- Opportunities and threats from new ecosystems on claims
- Strategies to leverage data for improved claims processing?
- How can claims processing be shielded from tough market conditions?
- How can insurTech companies help insure previously 'uninsurable' segments?
- How are automation technologies revolutionizing the claims experience?
14:40
Exploring Data Partnerships for Underwriting Opportunities
- data partnerships to help overcome data silos
- Enabling personalized underwriting
- Driving innovation and profitability
15:10
Networking coffee break
15:40
Panel Discussion:
Optimizing Underwriting Capabilities in the Digital Era
- A win-win journey to customer centricity: Defining a customer centric underwriting policy
- To what extent is data management in the underwriting process a bottleneck for insurance companies?
- Biggest challenges for insurers in the underwriting process
- Switch to digital impacted the underwriting process for insurers
- How does AI/ML improve underwriters' risk selection, targeting, and pricing?
- Best strategies for dealing with third-party platforms or partnerships in the underwriting process
16:20
Claims Data and Analytics: Building a Customer-Centric Claims Experience
- Blending automation and empathy in claims
- Creating excellent empathetic customer service in claims while utilizing automation
Session 7: Digital Insurance Disruption
16:50
AI and ML in Fraud Analytics and Data Mining
17:30
Role of AI in Next Gen Health Insurance
- Use of chatbots
- Personalized health insurance policies and cost efficiency
- Faster claim settlement,fraud detection and speedier underwriting
Closing Remark and close of conference
