08:00
Registration and Morning Tea
08:50
Opening and Chairman’s Welcome Address
Session 1: Charting a Path to Success in the Digital Era
09:00
Insurance Innovation in the MENA region: Opportunities, Challenges and Growth
- Rapidly transforming landscape
- Regulatory Updates in MENA region
- The road ahead for insurers and regulators
- Driver to MENA insurers’ growth
- Specific challenges, threats and opportunities
09:30
Impact of Insurtech: Build Business Architectures Fit for the Future
10:00
Panel Discussion:
Effective Strategies:Charting a Path to Success in the Digital Era
- Opportunities in data-driven ecosystems for insurers
- How do digital ecosystems keep insurers competitive?
- How can agents and brokers thrive in a digitalized insurance industry?
- The latest digital marketing trends and innovations
- What strategies should insurers adopt to maintain a competitive edge?
- ESG strategy:How climate change and nature-based risks can impact insurers?
- Insurance marketplace Outlook 2030
10:40
Networking Coffee Break
Session 2: Digital Insurance Ecosystem Transformation
11:10
Panel Discussion:
Engaging with InsurTechs: To Build or to Buy
- Explore the pros and cons of building in-house capabilities versus buying technology solutions from insurtech firms
- Gap between insurance companies and InsurTechs needs to be reconciled
- Defining the strategic objectives that drive the decision to build or buy technology solutions
- Exploring different collaboration and partnership models between traditional insurance companies and InsurTech startups
- Regulatory and compliance considerations
- Successful collaboration within the industry so far
11:50
Accelerating Digital Transformation Through the Cloud
- The Cloud revolution
- Continuous innovation in the Cloud:Creating a connected customer experience
12:20
Networking luncheon
Session 3: Transforming Customer Experience with Analytics & AI
14:00
Enhancing Customer Journey with Analytics & AI in Insurance
- Virtual relationship building and customer needs
- Customer experience ecosystem and digital strategies
- Multi-dimensional linkage for enhanced customer experience
- Ai and digital breakthroughs in customer experience
14:30
Embedded Insurance: Powered by AI/ML
- Increase reach and purchase rate
- Powered by AI/ML
- Coverage tailored to consumers’ needs
15:00
Panel Discussion:
The Future of Consumer Distribution: Technologies and Market Dynamics
- Key market dynamics driving changes in consumer distribution strategies
- Data-driven marketing and advertising in insurance
- How MGAs fit into the distribution channel?
- Emerging technologies reshaping consumer distribution
- What role does data analytics&AI play in optimizing consumer distribution strategies?
- Marketing automation tools to reduce customer acquisition cost
- Customer data management: Keep up with the everchanging demands of customers across different channels
15:40
Networking Coffee Break
Session 4: Insurtech Update & Innovative High-Tech Adoption
16:10
How Robotic Process Automation in Insurance Industry Do Wonders?
16:40
Reshaping Insurance with Generative AI
- Potential of Generative AI and LLM
- How Generative AI revolutionize the insurance industry in terms of efficiency and data analysis
- Using Generative AI to enhance customer experiences and build trust
17:10
AI in Insurance: What Does it Mean for Actuaries?
17:40
Leveraging Spatiotemporal Big Data: Transforming the Insurance Industry
08:00
Registration and Morning Tea
08:50
Opening and Chairman’s Welcome Address
Session 5: Unleashing the Power of Analytics & AI: Unlocking Value for Business
09:00
Unlocking Business Value Through Data-Driven Decisions
- Best practices for creating and sustaining data-driven commercial growth
- Digital optimization & efficiency Powered by analytics & AI
09:30
Digital Products and Protection Policies Better Reflect the Modern Consumer
- Personalized digital experiences
- Innovative product offerings
- Enhanced customer engagement
- Integration of technology for efficient protection policies
10:00
Panel Discussion:
Analytics & AI in Insurance Value Chain for Sustainable Profits
- Regulatory compliance and implementation of Analytics & AI
- Leveraging data for underwriting, retention, and claims
- Exploring the benefits of process digitization/data analytics&ML/blockchain/IOT/RPA in the insurance value chain
- Competitive edge in product development, pricing, and risk management
- Key ways in which analytics&AI can improve underwriting, claims processing, and customer retention
- Contribution of analytics &AI to long-term sustainability and profitability
- Potential challenges and limitations
10:40
Networking coffee break
11:10
The Evolution of Digital Direct Distribution
11:40
Human+Digital:The Future Insurance Workforce
12:10
Networking Luncheon
Session 6: Digital Revolution in Underwriting and Claims
14:00
Exploring Data Partnerships for Underwriting Opportunities
- data partnerships to help overcome data silos
- Enabling personalized underwriting
- Driving innovation and profitability
14:30
Panel Discussion:
Unlocking the Value of Touchless Claims and Digital Underwriting Process
- Opportunities and threats from new ecosystems on claims and underwriting
- Shielding Claims Processing and Underwriting from Tough Market Conditions
- Leveraging data in improved claims processing and underwriting
- Revolutionizing the claims experience through automation technologies
- Insurtech's role in insuring previously 'uninsurable' segments
- Best practices for dealing with third-party platforms or partnerships in claims and underwriting
15:10
Networking coffee break
- Opportunities and threats from new ecosystems on claims
- Customer-centric claims experience
- Blending automation and empathy in claims
- Leveraging data for improved claims processing
- Shielding claims processing from tough market conditions
15:40
Panel Discussion:
16:10
Bolstering Awareness of Insurance Fraud and Security/h1>
- Prevalence of fraud and challenges
- Analytics &AI for fraud detection
- Cybersecurity challenges of digital solutions
- Blockchain solutions
Session 7: Data Security & Compliance
16:40
Data Protection in Insurance: Compliance Requirements for the Insurance Companies
- Type of sensitive data processed by insurers
- Data breaches and compliance requirements
- Case study:Healthcare data protection in the UAE
17:10
Applications for Privacy Enhancing Technologies in the Insurance Domain
- Differentially private synthetic data/secure multiparty computation/homomorphic encryption/federated learning
Closing Remark and close of conference
